Position title

Customer Service Agent (Midrand)

Description

A customer-focused company is looking for a professional Customer Service Agent to assist clients with enquiries, complaints, account queries and general support.

Responsibilities

Answer incoming customer calls and emails
Assist customers with enquiries and complaints
Capture and update customer information
Escalate unresolved issues to the relevant department
Follow up with customers when required
Maintain accurate records of customer interactions
Provide professional and friendly service at all times

Qualifications

Matric
1–2 years customer service or call centre experience
Good verbal and written communication skills
Basic computer literacy
Strong problem-solving ability
Ability to work under pressure
Professional telephone etiquette